Returns
We must be notified within 5 days if you wish to return your item and we must receive the item within 10 days of your return request. If 5 days have gone by since your purchase or if we do not receive the item within the 10 days given, unfortunately we cannot offer you store credit. We do not provide money-back for returns, only store credit at this time. Click the link below to proceed with your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items may be returned, sale items cannot be returned.
You the buyer will be responsible for all return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for the item you chose as an exchange to reach you may vary.
If you are shipping an item over $75 please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and a tracking number will provide additional security.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: LuxuryParc, 2658 E Florence Ave, Huntington Park CA 90255, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
